Express Server Not Running

On Windows, if the Express Server is not running or if you have trouble accessing the Express Server Manager, ensure that the Tomcat service has permission to access the registry. The Tomcat service reads the registry to locate the Express Server installation directory. If you have changed the user that runs the Tomcat service, the Tomcat service may not be able to read the registry.

To ensure that the user that runs the Tomcat service can access the registry, complete the following steps:

1. Open the registry editor with administrator privileges.

2. Navigate to the following registry key:

   HKEY_LOCAL_MACHINE/SOFTWARE/LizardTech

3. Right-click on the LizardTech registry key and click Permissions.

4. Look for the user that runs the Tomcat service in the list of users. Alternatively, look for the user group to which the user belongs.

   If you do not see user in the list, click Add and enter the name of the user.

5. In the list of users, select the user that runs the Tomcat service or select the user group to which the user belongs.
6. In the list of permissions, select the Allow check box for read permission.
7. Click OK.